Legal

Cancelling

Cancelling takes one step inside your account and it is exactly as easy to reach as subscribing was. No telephone call, no email, and nothing that tries to talk you out of it.

Effective from 2026-09-10.
Questions: support@djklettings.shop

Stopping a subscription

In plain wordsOne step, in your account, at any time. You keep access to the end of the period you paid for.

Open your account and go to billing.
Choose to cancel. It takes effect straight away — there is no further step and nothing to confirm by email.
You keep access until the end of the period you have already paid for.
Nothing further is taken after that.

If for any reason you cannot get into your account, email support@djklettings.shop or call +44 7216451916 and we will cancel it for you. That is a fallback, not the route — the route is one step in your account.

Your fourteen day right to cancel

In plain wordsFourteen days from the day the contract is made, no reason needed. Every renewal starts a fresh fourteen days.

You have fourteen days from the day the contract is made to cancel without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Every renewal starts a fresh fourteen day period of its own. That is a requirement of Part 4, Chapter 2 of the Digital Markets, Competition and Consumers Act 2024, which comes into force in spring 2027 — we work to it now rather than waiting.

Under regulation 37, the right to cancel a digital service is only lost where three things are all true. At checkout you are asked two separate questions, neither ticked in advance:

I ask for the service to start straight away, inside the fourteen day cancellation period.
I understand that once the service has been supplied in full, I will lose my right to cancel.

Both are checked again on our side before anything is opened, and both are repeated back to you word for word in your order confirmation email — that email is the durable-medium confirmation regulation 16 requires. If any of the three steps is missing, your right to cancel stands for the full fourteen days. If we failed to tell you about the right to cancel as regulation 13 requires, the period extends to twelve months and fourteen days.

Refunds

In plain wordsCancel inside fourteen days and you get your money back, less what you have used. Otherwise you keep access to the end of the period.

Cancel within the fourteen days and we refund what you paid, less a proportionate amount for what you used before cancelling, within fourteen days of being told.
Cancel after that and you keep access until the end of the period already paid for. We do not refund part of a period.
Refunds go back by the same method the payment came in by.
An allowance that has already been used is not refundable — it is a measure of use, not money.

If the service is not of satisfactory quality, does not match its description, or is not fit for a purpose you told us about, you have rights under the Consumer Rights Act 2015 that no term here can take away. Those rights sit on top of everything on this page. See clause 07 of the terms.

Before opening a payment dispute, please write to us — almost everything is quicker to settle directly.

Model cancellation form

In plain wordsThe statutory form. You do not have to use it — any clear statement will do — but it is here if you want it.

This is the model cancellation form set out in Part B of Schedule 3 to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You are not obliged to use it: any clear statement that you are cancelling is enough.

Model cancellation form

(Complete and return this form only if you wish to withdraw from the contract)

To Checkoutshot, support@djklettings.shop, telephone +44 7216451916. Our registered postal address is on the legal information page.

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

Send it to support@djklettings.shop. We acknowledge it the same working day wherever we can, and within five working days at the outside.

Reminders before a renewal

In plain wordsA separate email before each renewal, never mixed into anything else.

Before each renewal we send a separate email setting out the amount, the period, the date of the next payment and how to cancel. It is never mixed into a marketing message. On a yearly plan you get one such reminder each year.

There is no free trial that quietly turns into a paid subscription here, and no pre-ticked renewal.